Andersen provides co-managed IT support with transparent SLA control, helping the company improve service quality, resolve incidents faster, and keep service delivery stable.
Co-Managed IT
Andersen provides co-managed IT services for companies facing IT resource gaps and skill shortages. We deliver specialized expertise, proactive monitoring, and cloud management while your in-house IT team maintains control over daily decision-making and IT strategy. This approach helps improve service availability, accelerate issue resolution, and deliver co-managed IT solutions without replacing your in-house team.
Achieve better IT performance with our co-managed IT services
Our managed service model combines in-house IT capabilities with specialized external expertise, helping your IT department close gaps in infrastructure, security, and risk control.
Andersen uses proactive monitoring and co-managed IT processes to detect issues early, maintain access to critical systems, and reduce downtime during peak periods.
Our co-managed IT services
Andersen runs a co-managed IT service desk that covers incident intake, triage, escalation, and user communication across agreed service windows. We manage incident intake, triage, escalation, and user communication through standardized workflows, giving your team better visibility into ownership and SLA performance. This improves response times, increases user satisfaction, and creates a more predictable support experience.
What we deliver:
- L1-L3 support with shared ownership;
- Structured triage by impact and urgency;
- Escalation flows aligned with internal approvals;
- Knowledge base updates and team enablement.
Our NOC specialists extend your internal team with 24/7 monitoring, alert correlation, and incident response for business-critical systems. This service improves operational resilience by detecting problems earlier, accelerating escalation, and restoring availability before disruptions impact core operations.
Scope includes:
- 24/7 monitoring across network, server, and cloud;
- Alert prioritization by business impact;
- Incident response playbooks for critical services;
- Escalation coordination with your in-house IT team.
Andersen plans patch waves based on system criticality, validates dependencies, and executes controlled deployment windows with rollback options. This approach lowers security exposure, reduces unplanned outages, and keeps production environments stable during continuous update cycles.
Delivery includes:
- Risk-based patch planning by system criticality;
- Dependency checks before rollout;
- Rollback-ready deployment windows;
- Audit-ready reporting for management reviews.
We design backup policies and disaster recovery playbooks aligned with compliance requirements, recovery point objectives, and recovery time targets. Andersen validates recovery readiness through regular drills, helping your organization protect data integrity and maintain continuity during incidents.
Core activities:
- Backup scheduling and retention governance;
- Encryption controls for protected data sets;
- Recovery drills with documented outcomes;
- Continuity updates for changing business demand.
As your co-managed services partner, Andersen helps determine the right tools, licenses, and hardware for current workloads and growth plans. We support vendor evaluation, commercial comparison, and lifecycle planning so procurement decisions stay cost-effective and technically consistent.
Procurement support:
- Vendor fit-gap analysis by use case;
- Commercial comparison for budget control;
- License and hardware lifecycle planning;
- Procurement decisions aligned with IT strategy.
Andersen strengthens security through identity governance, endpoint protection, vulnerability management, and policy enforcement integrated into your service model. This reduces risk exposure, improves audit readiness, and helps your team respond to threats with clearer priorities and documented controls.
Security scope:
- Threat detection with prioritized remediation;
- Identity and access policy enforcement;
- Endpoint protection baseline hardening;
- Compliance control evidence for audits.
We operate cloud workloads under a shared-responsibility model that combines performance monitoring, cost control, and ongoing optimization. Andersen helps organizations scale resources in line with demand while maintaining governance standards, release discipline, and predictable operating costs.
Cloud management includes:
- Capacity planning and usage forecasting;
- FinOps guardrails for spend control;
- Performance optimization by workload tier;
- Release coordination for platform updates.
Strengthen your in-house IT team with flexible co‑managed IT support
Common IT challenges we help solve
As a managed services provider, Andersen applies co-managed IT services to remove delivery bottlenecks, reduce risk, and keep service delivery predictable while your internal team retains strategic control.
Limited IT resources
When internal capacity is constrained, Andersen adds specialized support for incident handling, routine maintenance, and platform stability. This keeps critical systems available and prevents backlog from slowing core operations.
Overloaded internal IT teams
Our co-managed IT workflows redistribute operational backlog and define clear ownership boundaries. Your in-house IT staff spends less time on repetitive support tasks and more time on roadmap delivery and technology improvements.
Lack of specialized expertise
Andersen closes skill gaps in cloud management, security governance, and automation by providing experts for high-complexity areas. This improves execution quality without extending hiring timelines or disrupting existing team structure.
Increasing cybersecurity risks
We combine endpoint protection, vulnerability management, and policy-based controls to lower exposure across business-critical systems. Structured governance and evidence-ready reporting improve audit readiness and response discipline.
Business growth and changing IT demands
As demand increases, Andersen helps scale resources across service areas based on business priorities. This keeps support quality consistent during peak periods and gives companies flexibility to expand service capacity without losing control.
Co-managed IT success stories
Andersen applies a shared operating model and delivery partnership to stabilize service delivery and deliver measurable outcomes.
USA
Running 24/7 cloud support at scale
Andersen delivered 24/7 monitoring, incident response, release control, and disaster recovery for an AWS radiology platform. We stabilized operational workflows, protected SLA performance, and sustained 99.95% uptime for business-critical healthcare services.
Benefits of co-managed IT services
Our co-managed IT services help organizations improve execution quality, strengthen governance, and scale support without losing operational control.
Launch a co-managed IT model that scales with your business needs
How our co-managed IT model works
Andersen follows a structured co-managed IT workflow that clarifies ownership, accelerates collaboration, and improves measurable service outcomes.
Testimonials
Clients choose Andersen for co-managed IT delivery with shared control, faster response, and practical governance.
FAQ
Co-managed IT services are a shared operating model where your in-house IT team and Andersen share responsibility for delivery across support, infrastructure, security, and improvement work. You keep strategic control and approvals, while we provide specialized expertise, additional capacity, and structured execution for daily service delivery.
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What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
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