50+
Help Desk engineers and analysts
Andersen's team is comprised of over 50 skilled Help Desk engineers and analysts ready to assist with your IT needs.
Save resources and improve efficiency with Help Desk Outsourcing
14
years of support success
With over 14 years of experience, we have developed mature processes that are compliant with ITIL standards.
€5
per ticket as a starting point
By providing specialists in low-cost locations, we can significantly reduce your operational costs.
50+
Help Desk engineers and analysts
Andersen's team is comprised of over 50 skilled Help Desk engineers and analysts ready to assist with your IT needs.
14
years of support success
With over 14 years of experience, we have developed mature processes that are compliant with ITIL standards.
€5
per ticket as a starting point
By providing specialists in low-cost locations, we can significantly reduce your operational costs.
Values we bring
Cost efficiency
Andersen offers resource savings by providing staff in low-cost locations, ensuring you get high-quality support and expertise at an optimal price tag.
Expertise
Andersen's team helps with MS Windows and the MS365 suite, macOS, G-Suite, office software, versatile ERPs and CRMs, POS systems, FinTech, and healthcare solutions.
Low turnover
All our employees have personal development plans, which helps us maintain expertise and provide exceptional services.
Fast scale-up
With our large shared Help Desk team, mature onboarding processes, and extensive network, we are able to address any of your demands in incredibly short timeframes.
Processes
Andersen's Help Desk Services are ITIL-compliant, and we work according to industry best practices. This enables us to provide the best services in the industry for our customers.
Decrease incoming tickets
Andersen improves efficiency via smart self-service knowledge bases, automating repetitive issues, analyzing incoming tickets, and providing RCAs for incidents.
Cost efficiency
Andersen offers resource savings by providing staff in low-cost locations, ensuring you get high-quality support and expertise at an optimal price tag.
Expertise
Andersen's team helps with MS Windows and the MS365 suite, macOS, G-Suite, office software, versatile ERPs and CRMs, POS systems, FinTech, and healthcare solutions.
Low turnover
All our employees have personal development plans, which helps us maintain expertise and provide exceptional services.
Fast scale-up
With our large shared Help Desk team, mature onboarding processes, and extensive network, we are able to address any of your demands in incredibly short timeframes.
Processes
Andersen's Help Desk Services are ITIL-compliant, and we work according to industry best practices. This enables us to provide the best services in the industry for our customers.
Decrease incoming tickets
Andersen improves efficiency via smart self-service knowledge bases, automating repetitive issues, analyzing incoming tickets, and providing RCAs for incidents.
Services include
Here is what you get by entrusting your help desk to us.
Maintaining seamless communication through multiple channels to ensure customer satisfaction and support efficiency.
Communication channels
- Service desk;
- Calls;
- Emails;
- Messenger apps;
- Chats;
- Other custom communication channels.
Maintaining seamless communication through multiple channels to ensure customer satisfaction and support efficiency.
Communication channels
- Service desk;
- Calls;
- Emails;
- Messenger apps;
- Chats;
- Other custom communication channels.
Providing prompt assistance by remotely accessing customer systems to diagnose and resolve issues efficiently.
Key features
- Quick issue resolution;
- Secure remote access;
- Real-time support and troubleshooting.
Ensuring effective management and resolution of incidents to minimize disruptions and maintain high service quality.
Benefits
- Proactive incident detection;
- Rapid response and resolution;
- Efficient incident management.
Streamlining the escalation and routing processes to ensure incidents are handled by the appropriate support levels for swift resolution.
Advantages
- Effective incident prioritization;
- Timely escalations;
- Streamlined support process.
Conducting comprehensive analysis of ticket data to identify trends and improve overall service delivery.
Analysis areas
- Regular RCAs;
- Identifying trends and patterns;
- Recommendations for service improvement.
Generating detailed monthly reports to track service performance and provide insights into incident management.
Report highlights
- Service performance metrics;
- Incident resolution times;
- SWOT analysis and recommendations.
Multi-tier Help Desk support
A differentiated and adaptive approach to meet the varying needs of modern businesses.
L1 HELP DESK
Support for end-users:
- Password and access issues;
- Peripheral device setup;
- Incident escalation.
L2 HELP DESK
User and app-level support:
- Complex user issues, app configs and troubleshooting;
- Essential infrastructure tasks;
- Server updates and backup.
L3 HELP DESK
App and infrastructure support:
- Code-level troubleshooting;
- Server virtualization, database design and configs;
- Backup schedules, retention, disaster recovery.
Case studies
Customers we have worked with
Testimonials
Contact us for a free consultation
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive proposal with estimates, timelines, process, etc.
Customers who trust us
