The customer chose to protect their confidential information
Andersen's managed IT support services were ordered by a large, rapidly growing company with its own IT service. The customer was suffering losses from system downtime, employees' mistakes, and hacker attacks. Their tickets took a long time to be resolved. There was also a lack of processes and planning.
This strategic and lasting partnership is focused on improving the customer's cyber security procedures and safeguards, establishing a streamlined and effective tech support framework, and helping them ensure compliance with modern quality and safety standards.
Linux Systems, Windows Systems, Microsoft SQL Server, PostgreSQL, Power BI , Cisco Systems, Juniper Networks, Docker, Kubernetes, IPA, Atlassian, Apache Kafka
As of 2018, the year before we were contracted, the customer was facing the following situation.
Initial IT support issues
In 2019, the customer chose to initiate a managed IT support collaboration with Andersen. At that moment, the range of challenges they had to deal with was even broader than in 2018.
During the 3.5 years we have provided managed IT support solutions to the customer, we have reduced their number of incidents from 1,100 to 10 per year. Andersen's team has built technical support processes in accordance with ITIL/ITSM, completely eliminated their legacy systems, and increased the system uptime to 99.97% (2h 30m downtime per year). Transparency and predictability in their IT landscape have been secured. Also, we have helped the customer pass external ISO 27001 and SoC2 audits.
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us