Growing online gaming app. Dedicated HelpDesk team providing a wide range of basic customer support functions.
Andersen established a dedicated Service Desk solution and provided a team of HelpDesk agents working on a 24/7 basis. In addition, IT service level agreements and reporting schemes were defined. It allowed client to get all incoming requests of his application forwarded to the Service Desk system where IT specialists managed them. As result, the level of customer satisfaction significantly increased that led to the growth of their loyalty and growth of application popularity.
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us