Reliable AWS Managed Services Support for a Radiology Platform
About the client
The customer is a healthcare technology company operating in the medical imaging domain. It provides healthcare professionals and patients with access to radiology interpretations and diagnostic imaging services including X-ray, CT, MRI, mammography, and ultrasound. The organization’s platform connects hospitals, clinics, and physicians with radiologists, enabling fast and accurate diagnostics while meeting strict regulatory and compliance standards.
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Business Context
After Andersen’s development team successfully delivered a new web-based imaging platform, the customer needed managed services to ensure smooth operation and continuous support of the solution.
Challenges
The key challenges addressed through our managed services:
- Transitioning a complex, newly built system from development into steady-state operations;
- Maintaining 24/7 availability and performance;
- Implementing robust monitoring and incident response to minimize risks of downtime;
- Ensuring ongoing compliance with healthcare data protection standards.
If these requirements are not met, the customer risks operational disruptions, compliance issues, and reduced trust from healthcare providers.
Project overview
All in all, Andersen is engaged to support the platform and its cloud infrastructure through comprehensive managed services, ensuring its stability, security, and continuous optimization on AWS. The engagement has two phases – i.e. transition and steady-state service delivery.
About the project
Andersen's managed services cover change and release management, incident and problem management, performance optimization, and capacity management, as well as backup and recovery.
App functionality
The managed services provided for this healthcare company ensure a wide range of functionalities and capabilities, all built on a solid AWS foundation:
- Amazon EC2 and Amazon ECR for scalable application hosting and containerized workloads;
- Amazon S3 for secure storage and retrieval of large medical images;
- Amazon CloudFront for global content delivery with low latency;
- AWS CloudWatch and AWS Lambda for automated monitoring, alerting, and remediation;
- Amazon EKS (Kubernetes) for container orchestration;
- Amazon MSK (Managed Streaming for Apache Kafka) and Amazon ElastiCache for Redis for real-time messaging and caching.
Solution
In practical terms, our team has been performing the following activities while providing managed service to support the AWS-based platform:
- Reviewing and controlling the deployment of application changes, reducing the risk of downtime;
- Providing 24/7 monitoring, triage, and resolution of incidents, with root cause analysis to prevent recurrence;
- Proactively tuning AWS resources and system configurations to improve response times and cost efficiency;
- Scaling EC2 instances, Kubernetes clusters, and storage resources in response to demand;
- Verifying automated database and imaging data backups, with tested recovery procedures.
Project results
Through Andersen’s managed IT services to support this radiology platform, the customer has achieved measurable improvements in reliability, compliance, and efficiency:
- 99.95% uptime of the platform, ensuring uninterrupted access for healthcare professionals and patients;
- Improved system response times, enhancing the user experience for clinicians;
- Faster incident resolution, with the mean time to resolution reduced by 50% through proactive monitoring and automation.
These results have enabled the customer to focus on expanding their medical imaging services while relying on Andersen for efficient and continuous AWS operations.
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What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
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