AI-Assisted Operations for Platform Teams

White paper overview

Platform teams run multi-cloud estates on fragmented tooling, and the first 20 minutes after an alert go to finding context, not fixing it. This white paper shows how AI-assisted operations unify cloud, CI/CD, ticket, repository, and knowledge-base context in one interface. It explains why AIOps tools and observability alone can't solve the problem and how a read-only rollout builds trust.

Who this white paper is for

DevOps and platform engineering leads

Who own the toolchain and need faster investigation with no agents to install.

SRE and incident response teams

Who need live infrastructure context in one place during a P1 investigation.

CTOs and heads of engineering

Who need a measured path to AI in IT operations, with human approval gates.

Why this white paper matters

Platform engineering is now the default model, and estate complexity is growing faster than headcount.

76% of organizations

Reported having a dedicated platform team in DORA's 2025 survey of nearly 5,000 technology professionals.

89% ran multi-cloud

Estates in 2024 (Flexera), so engineers move between clouds, on-premises systems, and managed services every day.

30 to 40% of developer capacity

Can go to managing infrastructure instead of business logic – the cognitive load a platform is built to absorb.

Reduce time spent on incident investigation and context gathering

Authors

This white paper is authored by Andersen’s domain experts with hands-on industry experience.

Roman Gorge

Head of Cloud Partnership

  • Leadership of cloud, AI, and data initiatives;
  • Cloud go-to-market strategy and transformation programs;
  • Business development, partnerships, and tech leadership.

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