Andersen has completed 290+ projects for logistics and transportation companies, giving logistics firms a technology partner for dispatch and warehouse operations.
IT Support for Logistics
Andersen delivers IT services for logistics and transportation companies, covering 24/7 help desk support, managed cybersecurity, and cloud management for dispatch and warehouse operations. We reduce downtime, keep IT costs predictable, and maintain a 96% CSAT score across managed accounts.
Proven IT services for transportation and logistics
Proactive monitoring and IT support for logistics resolve issues before they interrupt dispatch or warehouse systems, cutting support tickets by 25% and reducing downtime.
Logistics companies rate Andersen 4.9/5 on Clutch for responsive support and transparent reporting, reflecting consistent quality and customer satisfaction.
Managed IT services for logistics we provide
Andersen's help desk provides IT support for logistics dispatch teams, drivers, and warehouse staff across shifts, resolving issues before they stop a shipment.
Our support includes:
- 24/7 phone, chat, and ticket support for dispatch and warehouse apps;
- Priority routing for outages affecting active shipments;
- Multilingual support for depots and cross-border teams;
- Monthly ticket trend reports by location and issue type.
Andersen manages servers, switches, and WAN links across depots and warehouses, keeping IT infrastructure available for route planning and load-building tools.
Core capabilities:
- Server and network monitoring across depots;
- Capacity planning for peak seasons;
- Patch and firmware updates around dispatch hours;
- Site-to-site VPN and SD-WAN management linking depots, warehouses, and remote locations.
Andersen applies managed cybersecurity — endpoint protection, network segmentation, and 24/7 threat monitoring — to shipment records, EDI feeds, and customer data, reducing exposure to cyber threats.
Key deliverables:
- Endpoint detection across scanners and laptops;
- Email security and phishing protection;
- Vulnerability scanning aligned with ISO/IEC 27001 and SOC 2;
- Incident response playbooks for active breaches.
Andersen configures and maintains cloud services, including Microsoft 365 and Azure, so dispatch and back-office teams share logistics data securely from any depot.
Service scope:
- Microsoft 365 tenant, licensing, and security configuration;
- Azure workload monitoring and cost management;
- Identity and access management with MFA for remote staff;
- Cloud backup for email, files, and collaboration data.
Andersen runs automated backup and disaster recovery for TMS, WMS, and EDI databases, ensuring uninterrupted operations if a server, site, or connection fails.
What you receive:
- Automated daily backup of TMS and WMS databases with off-site replication;
- Defined recovery time and recovery point objectives;
- Quarterly failover testing without disrupting shipments;
- Business continuity plans covering depots and remote offices.
Andersen supports TMS, WMS, and EDI platforms end to end, troubleshooting integration failures between carriers, customers, and internal systems before they delay a shipment.
Included services:
- Configuration and upgrades for TMS and WMS platforms;
- EDI mapping for carrier, customer, and customs integrations;
- Performance monitoring during peak order volumes;
- Custom reporting linking uptime to delivery rates.
Andersen tracks and secures laptops, scanners, in-cab tablets, and warehouse devices across their lifecycle, keeping inventories accurate and devices patched.
What's covered:
- Asset inventory and lifecycle tracking for all devices;
- Remote configuration, patching, and wipe for lost devices;
- License management for logistics applications;
- Procurement support for hardware refresh cycles.
Andersen manages telematics platforms, GPS trackers, and IoT sensors that feed shipment tracking and route optimisation tools, giving dispatchers real time visibility into every vehicle.
Core capabilities:
- Integration and monitoring for telematics and IoT platforms;
- Data pipelines connecting fleet devices to dispatch systems;
- Alerting for connectivity loss on active routes;
- Predictive maintenance feeds from connected vehicles.
Andersen builds automation and AI-assisted workflows that flag exceptions in shipment tracking and dispatch queues, turning logistics data into actionable insights.
What's covered:
- Automated alerts for exceptions in TMS and WMS workflows;
- AI-assisted anomaly detection across shipment data;
- Scripted maintenance and patch deployment across systems;
- Reporting automation replacing manual spreadsheets.
Drive efficiency and uptime with managed IT services for logistics
Certifications and partnerships
Logistics IT challenges we solve
Downtime in dispatch and warehouse operations
A dispatch server outage or scanner network failure stalls order picking within minutes. Andersen's 24/7 monitoring catches issues early, cutting downtime for logistics companies.
Cyber threats across the supply chain
Carriers and customs brokers exchange data with logistics systems, and each connection is a potential entry point for cyber threats. Andersen's cybersecurity measures close these gaps and protects sensitive data.
Legacy systems and data silos
Older TMS, WMS, and spreadsheet-based tools rarely share data, forcing staff to re-enter shipment and inventory data across systems. Andersen integrates these platforms to streamline operations and close data silos.
Limited visibility across fleet and supply chain operations
Without a shared view of vehicle locations and shipment status, managers act on outdated information and miss delays. Andersen unifies telematics and TMS data, giving dispatchers real time visibility.
Connectivity across depots and fleet operations
Depots in remote locations and vehicles on the road often rely on unstable connections, cutting off dispatch access when busiest. Andersen designs reliable network failover so fleet operations keep moving goods efficiently.
Data security, compliance and business continuity risks
Logistics firms handle customer data, financial records, and freight documentation, and a breach can halt operations. Andersen aligns controls with ISO/IEC 27001, SOC 2, and GDPR, keeping critical processes running smoothly.
Benefits of managed IT for logistics companies
Less downtime and fewer delivery delays
Andersen's 24/7 monitoring and managed IT services for logistics companies cut unplanned downtime in dispatch and warehouse systems by up to 40%, keeping orders moving on schedule.
Predictable IT costs
Fixed-fee managed IT services for logistics replace unpredictable emergency repair bills with a flat monthly cost, giving finance teams accurate budget forecasts. This pricing model lets logistics operations teams plan technology spend a year ahead instead of reacting to failures.
Improved operational efficiency and productivity
Standardized ticketing, automation, and proactive maintenance streamline processes across depots, improving efficiency and helping crews reach maximum productivity.
Real-time supply chain visibility
Unified dashboards connect TMS, WMS, and telematics data so dispatchers see shipment status and vehicle location as conditions change, supporting faster rerouting.
Scalable IT for seasonal and business growth
Tiered support plans add help desk seats, storage, and network capacity before peak shipping seasons, so logistics operations stay ahead without renegotiating contracts.
What our clients say
Transportation and logistics companies trust Andersen, a managed IT service provider for the logistics industry, to deliver transportation IT solutions that keep dispatch, warehouse, and fleet systems online and secure, giving them a competitive edge.
Why choose Andersen as your managed IT services provider
Andersen combines logistics domain expertise, certified security practices, and Microsoft-aligned cloud delivery to provide managed services that keep freight and customer data moving securely.
Deep logistics and transportation IT expertise
320+ engineers across Andersen support transportation and logistics clients, providing expert guidance on TMS, WMS, EDI, and fleet telematics platforms.
Certified security practices
Andersen's security program aligns with ISO/IEC 27001 and AICPA SOC 2 audits, giving logistics companies verified controls for shipment and financial data.
Proactive 24/7 IT management
Round-the-clock monitoring and a 96% CSAT score reflect a proactive approach that catches failing hardware and network issues before they interrupt operations, supporting operational excellence across every shift.
How we deliver IT support for transportation and logistics
Andersen delivers IT services for logistics operations in five stages, moving from assessment to ongoing optimization without disrupting dispatch or warehouse teams.
Andersen audits existing infrastructure, security posture, and TMS/WMS integrations, then builds a roadmap of IT solutions for logistics that reduces risk.
- Inventory of IT systems, licenses, and vendor contracts;
- Security and compliance gap analysis;
- Network and application performance review.
Insights
Andersen and its technology partners offer comprehensive guidance on logistics IT services, cybersecurity, and new technologies for transportation and logistics companies.
Reading time: 5 mins
How to Migrate to the Cloud
Take a closer look at the cloud migration process and steps.
See more
IT in Logistics: Latest Trends
Reading time: 4 mins
See more
Cyber Security Essentials for SMEs In a Nutshell
Reading time: 7 mins
See more
Digital Technologies in Logistics
Reading time: 8 mins
See more
IT Support Outsourcing
Reading time: 5 mins
See more
FAQ
Cloud solutions cut IT costs by replacing on-premises servers with pay-as-you-go cloud computing and centralizing collaboration in Microsoft 365. Andersen manages these tenants so teams share data securely, cutting hardware spend.
Get a free consultation on IT services for logistics
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us
