AI Call Quality Assistant

An AI-powered call quality control tool to improve the quality of customer interactions in call centres, analysing conversations based on pre-defined scripts and evaluating agent performance.

About the AI Call Quality Assistant

Comprehensive Call Analysis

Automatically evaluates 100% of call recordings for adherence to scripts, assesses tone, and tracks key performance metrics, ensuring a thorough and unbiased review process.

Performance Reporting

Generates detailed reports on individual and team performances, enabling managers to track progress effectively. Additionally, it highlights trends in customer concerns and identifies training gaps within the team.

Real-Time Guidance

Offers immediate feedback to employees during calls, assisting in script adherence in real-time, enhancing performance, and providing actionable insights for improved customer interactions.

Benefits of AI Call Quality Assistant

Enhanced Customer Interactions

Feedback-driven script adherence ensures quality interactions, while sentiment analysis fosters positive relationships and enhances customer experience.

Time and resource efficiency

Automated call analysis saves time, enabling managers to focus on strategy. Detailed reports reveal training gaps for targeted, cost-effective skill improvement.

Data-Driven Decision Making

Detailed performance reports and metrics like script adherence and sentiment trends help managers with insights for data-driven decisions and improvement.

Try a demo to see how our AI call quality assistant improves customer interactions and script-driven calls.

Key features

Script Adherence Analysis

Monitors if employees follow the defined script and identifies deviations.
Tracks missed keywords or phrases required for compliance or quality assurance.

Sentiment and Tone Analysis

Detects tone discrepancies, such as frustration or negativity, and suggests improvements.
Measures customer satisfaction through sentiment analysis.

Feel the difference

25% higher script adherence

Achieving improvement in script adherence rates within just the first month highlights the immediate impact of our AI Call Quality Assistant. This tangible boost reflects both streamlines operations and consistent interactions

15% better CSAT

The AI Call Quality Assistant developed by Andersen makes it possible for call centers to increase customer satisfaction scores by providing real-time infromed guidance to your agents during calls

40% reduced AHT

With AI Call Quality Assistant, customers are in the right position to lessen average handle time, all thanks to improved agent performance, based on transparity, clarity, and motivation

50% less time spent on reviews

Our AI-powered solution allows managers to prioritize coaching and strategy over time-consuming manual evaluations, all thanks to automated call analysis and highlighted key insights

Schedule a product demo

Reach out to Andersen to schedule a free demo of our AI solution.