An AI-powered call quality control tool to improve the quality of customer interactions in call centres, analysing conversations based on pre-defined scripts and evaluating agent performance.
Automatically evaluates 100% of call recordings for adherence to scripts, assesses tone, and tracks key performance metrics, ensuring a thorough and unbiased review process.
Generates detailed reports on individual and team performances, enabling managers to track progress effectively. Additionally, it highlights trends in customer concerns and identifies training gaps within the team.
Offers immediate feedback to employees during calls, assisting in script adherence in real-time, enhancing performance, and providing actionable insights for improved customer interactions.
Try a demo to see how our AI call quality assistant improves customer interactions and script-driven calls.
Achieving improvement in script adherence rates within just the first month highlights the immediate impact of our AI Call Quality Assistant. This tangible boost reflects both streamlines operations and consistent interactions
The AI Call Quality Assistant developed by Andersen makes it possible for call centers to increase customer satisfaction scores by providing real-time infromed guidance to your agents during calls
With AI Call Quality Assistant, customers are in the right position to lessen average handle time, all thanks to improved agent performance, based on transparity, clarity, and motivation
Our AI-powered solution allows managers to prioritize coaching and strategy over time-consuming manual evaluations, all thanks to automated call analysis and highlighted key insights
Reach out to Andersen to schedule a free demo of our AI solution.
Reach out to Andersen to schedule a free demo of our AI solution.
