About the AI Call Quality Assistant
Comprehensive Call Analysis
Automatically evaluates 100% of call recordings for adherence to scripts, assesses tone, and tracks key performance metrics, ensuring a thorough and unbiased review process.
Performance Reporting
Generates detailed reports on individual and team performances, enabling managers to track progress effectively. Additionally, it highlights trends in customer concerns and identifies training gaps within the team.
Real-Time Guidance
Offers immediate feedback to employees during calls, assisting in script adherence in real-time, enhancing performance, and providing actionable insights for improved customer interactions.
Benefits of AI Call Quality Assistant
Try a demo to see how our AI call quality assistant improves customer interactions and script-driven calls.
Key features
Feel the difference
25% higher script adherence
Achieving improvement in script adherence rates within just the first month highlights the immediate impact of our AI Call Quality Assistant. This tangible boost reflects both streamlines operations and consistent interactions
15% better CSAT
The AI Call Quality Assistant developed by Andersen makes it possible for call centers to increase customer satisfaction scores by providing real-time infromed guidance to your agents during calls
40% reduced AHT
With AI Call Quality Assistant, customers are in the right position to lessen average handle time, all thanks to improved agent performance, based on transparity, clarity, and motivation
50% less time spent on reviews
Our AI-powered solution allows managers to prioritize coaching and strategy over time-consuming manual evaluations, all thanks to automated call analysis and highlighted key insights
Schedule a product demo
Reach out to Andersen to schedule a free demo of our AI solution.
Schedule a product demo
Reach out to Andersen to schedule a free demo of our AI solution.