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A HIPAA-Compliant TeleHealth Tool for Hospital Staff
About the client
A US healthcare institution reached out to Andersen to develop a TeleMedicine platform with rich functionality and HIPAA-compliant communication tools. This was needed to deliver health services in the period of the pandemic when distance was a critical factor.
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About the project
The U.S. healthcare institution has reached out to Andersen to develop a TeleMedicine platform with rich functionality and HIPAA compliant communication tools, in order to deliver health services in the period of the pandemic, when the distance is a critical factor. The platform had to be integrated with the local EMR and a wearable device for remote patient monitoring between the visits.
Application functionality
- Custom and multiplatform telemedicine solution (Web, iOS, Android)
- Integration with hospital EMR
- Patient friendly environment for video call, telephone call, and medical record review
- Online scheduling with automated and customizable email / text appointment notifications and reminders
- Interactive virtual room with educational materials available for reading on a particular disease
- High quality video and audio calls through HIPAA compliant APIs
- Store-and-forward functionality
- Secure and encrypted transfer of medical scans, documents, and pre-recorded videos
- Ability to use facial recognition to match person to ID
- Ability to scan identification cards and insurance cards
- Ability to monitor platform use and activity (patients, health professionals, and admin)
- Ability to integrate with wearable devices for remote patient monitoring
Solution
Microservices architecture on the backend — Python, Flask, RabbitMQ, CeleryBeat, pytest, pylint PostgreSQL, GraphQL. React, Redux on the frontend. SWIFT and Kotlin for mobile apps.
Results
- Increase in virtual visits up to 5.000 a week - 46% of total encounters - within 3 months
- Possibility to simultaneously engage with multiple users in a virtual room: doctors, patient, patient's relatives
- Integration with EMR provided timely access to patient's past history, lab tests, medical scans - essential for complex monitoring and treatment of long-term conditions
- Improved patient engagement between the visits: possibility to monitor the biometrics and the symptoms of chronic diseases
- Improved quality and timeliness of the provider's medical services
- Increased social distancing ensured keeping incidences of infection down
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