Real estate IT support
About the client
In this business case, our customer was a successful and large American real estate agency. Their nationwide presence spans from Washington to Rhode Island. The agency works with a vast pool of properties, utilizing a dispersed team of agents. In order to maintain efficiency, the customer requires an effective IT support service capable of resolving all arising tech issues.
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Project overview
Real estate agency with distributed team of employees. Advanced technical support of their daily work processes by the phone and email.
Service functionality
- JIRA Service Desk + Confluence Knowledge Database
- Remote access to employees workstations
- Transfer of incoming calls and emails to the ticketing system
- Agreed SLAs
- Monthly service reports
Solution
Andersen assisted the client with the smooth transfer of its internal IT support activities to the outsourcing IT team. Remote IT team provided a wide range of 1st and 2nd line of support activities covering most of employees needs. And the client got a much more clear picture of his operational IT expenses and the value of it.
Results
- Established 8/5 remote IT support for the distributed team of employees
- Improved the quality of IT services provided to the employees
- Optimized client's operational IT processes
- Increased the quantity of internal IT instructions available for the client employees
- Helped client to get a transparent value of IT services provided to his team members
Let's talk about your IT needs
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
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