Real estate agency with distributed team of employees. Advanced technical support of their daily work processes by the phone and email.
duration12 months
technologies
Jira
Confluence
iOS support
Android support
Windows support
The back-office tech support for a real estate company
Service functionality
JIRA Service Desk + Confluence Knowledge Database
Remote access to employees workstations
Transfer of incoming calls and emails to the ticketing system
Agreed SLAs
Monthly service reports
Solution
Andersen assisted the client with the smooth transfer of its internal IT support activities to the outsourcing IT team. Remote IT team provided a wide range of 1st and 2nd line of support activities covering most of employees needs. And the client got a much more clear picture of his operational IT expenses and the value of it.
Results
Established 8/5 remote IT support for the distributed team of employees
Improved the quality of IT services provided to the employees
Optimized client's operational IT processes
Increased the quantity of internal IT instructions available for the client employees
Helped client to get a transparent value of IT services provided to his team members
Let's talk about your IT needs
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
