Optimizing team efficiency in airline payments

Throughout the project, Andersen addressed the following challenges:

• Team leads were overwhelmed with meetings. This left them with limited time to focus on core responsibilities;
• The absence of a dedicated product owner had led to unclear product ownership and slower decision-making;
• Manual reporting processes consumed significant time and increased the risk of errors;
• Scalability limitations hindered the customer's ability to expand and support their product portfolio;
• Sprint planning inefficiencies included frequent overcommitments that would disrupt delivery timelines;
• There was a need for a high-level health check to assess the overall condition of the product and the team.

The solution Andersen implemented for the customer involved:

• Performing a high-level health check of the customer’s product and team;
• Conducting a comprehensive audit, covering business analysis, system analysis, Agile processes, and the solution’s business logic;
• Delivering C4 and ERD diagrams for the product, along with standardized documentation templates;
• Identifying 60 risks, including 70% of critical or high severity, coupled with providing a tailored mitigation strategy for each.

As a result of our involvement in the project, the customer has achieved the following results:

• C4 and ERD diagrams, along with documentation templates, were delivered by us and are now actively used by the team;
• 60 risks were identified, including 70% classified as critical or high severity;
• A detailed mitigation strategy was developed for each risk;
• Reduced twice total FTE amount required for Product Backlog Refinement.