"Thanks to the fast work done by the Andersen specialists, the level of customer satisfaction has grown"
Andersen's customer was a digital ad platform run by a Telecom company. Their project required a reliable tech support system for its end clients.
Andersen was contacted by a digital ad platform run by a telecom company. That project required a reliable system of tech support for its end-clients. As an outcome, our experts established an effective workflow for them, available via phone, email, and web app. The resulting solution made it possible to quickly generate support tickets, receive them, and process them.
Growing advertisement platform faced a rapid increase in the number of customers and thus needed to expand its support team in the shortest terms. Andersen provided a team of level 1 and level 2 support specialists able to support customers according to the client requirements. A 24/7 advanced IT support was provided supporting customers according to the agreed level of services. As a result, the level of customer satisfaction has grown and that helped to increase their loyalty and application popularity.
Our collaboration with Andersen lasted about a year. We turned to them at a time when the number of our customers had increased by several times, and our technical support was unable to give timely feedback. Thanks to the fast work done by the Andersen specialists, the level of customer satisfaction has grown, and now we can provide them with round-the-clock support.
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
Customers who trust us