A healthcare organization with its own IT Department. Expansion of its IT team with Andersen IT support engineers in order to provide professional technical support to its employees.
Andersen IT support engineers became part of the client's IT Team and took responsibility for the work with complicated issues and requests that required deep technical expertise. Besides that, Andersen specialists managed incoming IT incidents and performed an analysis of such issues working on their minimization in the future. Client’s IT Team performed a ticket investigation and then transferred it to Andersen IT experts who led it until the resolution. Work was performed according to the agreed level of IT services and reviewed on a regular basis.
What happens next?
An expert contacts you after having analyzed your requirements;
If needed, we sign an NDA to ensure the highest privacy level;
We submit a comprehensive project proposal with estimates, timelines, CVs, etc.
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