Andersen was approached by a British provider of telecom and utility services, working with 100,000 SMEs and start-ups. As a result of a merger with another major company with an extensive portfolio and a vast client base, the business faced the challenge of unifying their IT systems while catering for sales, provisioning, billing, and supporting an expanded product range. Andersen was contracted to tackle this task and expand the functionalities of their telecom CRM.
The functionalities our team was requested to add were supposed to address the challenge of bringing new telecom products into the CRM including broadband and leased line solutions. The resulting CRM for the telecommunication company was expected to effectively support the sales and operations of the larger business group after the merger.
Swagger, AWS SDK, Jest, IdentityServer, AutoMapper, xUnit, Moq
Daisy Group, who has aquired XLN Telecom, has decided to keep their CRM system as the core for the merged company. This resulted in the need to migrate the features supporting the wider group's products into that system. Andersen was tasked with creating new modules for this purpose.
The range of challenges we helped to tackle included a lack of QA and BA resources, as well as a lack of Angular developers required to develop the planned telecom CRM solution.
When working on this telecom software development initiative, our engineers provided assistance with:
Andersen successfully overhauled the design system and added the requested new functionalities, relying on reusable component libraries. In addition to that, we contributed to improving the customer's in-house workflows based on Agile best practices and past project experiences. Additionally, we helped with adopting the CI/CD best practices and did UX research based on specific product journeys to improve the throughput.
The resulting CRM solution has shown the following results:
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