A Telecare Tool for a Healthcare Provider

The advanced features of the tool, such as the scheduler, AI-based triage system, high-quality video conferencing, and integration with payment systems, have revolutionized the way healthcare is delivered in Canada. The tool's ability to integrate with distant check-up medical devices and process digital stethoscope, otoscope, and medical camera images and videos has greatly enhanced the patient experience and the efficiency of care. The overwhelmingly positive response from users, with 95% satisfaction reported after 6 months of use, is a testament to the value and impact of this Telecare tool. The company's 30% increase in revenue in the same time period is a clear indication of the tool's success in driving business growth and improving healthcare outcomes. We are confident that the Telecare tool will continue to inspire the Healthcare industry for years to come.

This is a smart scheduler for a medical provider. For doctors and nurses, scheduler is fully integrated with personal calendars (such as their Google Calendars) for a more convenient workload planning and improved work-life balance. Highly customizable alerts about upcoming encounters and shifts. For the clinic’s admin this solution allows observing specialists, available for consultation, as well as scheduled telehealth encounters, with the purpose of allocating human resources wisely and decreasing the likelihood of patient’s dissatisfaction. Embedded AI-functionality provides the admin with useful insights about possible workload in a particular region, season, and day of the week, based on the previous televisit statistics.

The screen captures the moment of a teleconsultation between a Patient and a Provider (tablet and mobile view). At the bottom of the screen (right side, just below Camera button), there is a window where the speech-to-text recognition option can be enabled. Also, there is a button for uploading medical files, such as pictures of the patient's skin, with the purpose of provider’s evaluation. In the "Pay for appointment" menu, a payment for the encounter can be processed and reviewed.

Here we can see the moment of a teleconsultation between a Patient, the patient's caregiver and a Medical Provider. It is the distinguishing feature of our solution enabling caregivers to ask provider questions about the patient’s health and get medical advice from the first hand in order to improve the quality of care. Also, there is a window at the bottom, where the speech-to-text recognition option can be enabled, which is particularly useful for patients with speech impairments. The implementation of this feature we can see at the right side of chat window where the audio file with patient’s phrase is appeared together with recognized text below. This approach allow provider to review patient’s words independently and compare them with machine recognition as well as easily document the history of communication. In the "Pay for appointment" menu, a payment for the encounter can be processed and reviewed.

For the provider’s convenience, all necessary functions are gathered on a single screen. Along with the usual communication buttons there is the patient’s info, chat window with speech-to-text recognition function for easy documentation of the encounter, e-prescribing module and a separate menu for the follow-up summary input in pre-specified templates, with automated medical coding support for diagnosis and charge capture / billing purposes. Essentially, there are the patient’s vitals and body weight, as well as the ECG being displayed for the clinician’s review.